Find answers to common questions or reach out to our support team.
Foreign patient rights & dispute resolution
Concourse is a registered Foreign Patient Attraction Agency (No. A-2026-01-01-07132, Seoul Metropolitan Government). If something goes wrong — with our coordination or with treatment at a partner clinic — here is where to go.
Start with us
Message us from this page, or email concoursecs@concourse.to. We reply within 24 hours on business days. Tell us what happened and what you would like resolved.
Independent medical dispute mediation
Disputes about the treatment itself are handled by the Korea Medical Dispute Mediation and Arbitration Agency (K-MEDI), a public body under the Ministry of Health and Welfare. It is independent of Concourse and of the clinic, and the service is free.
1670-2545 (09:00–18:00 KST, closed 12:00–13:00)·k-medi.or.kr
Your full rights
Your rights over your personal and medical data — access, correction, deletion, and withdrawal of consent — are set out in the Privacy Policy. Service terms, refunds, and cancellation are in the Terms of Service.
Still need help?
Send us a message and we will get back to you within 24 hours.