Refund & Cancellation Policy

This policy covers the Concourse concierge fee — the service fee you pay to Concourse. Medical treatment fees are paid directly to the clinic in Korea and are not handled by Concourse; their refund is governed by the clinic.

7-day cooling-off period

Under Korea's E-commerce Act (Act on Consumer Protection in Electronic Commerce, §17), you may withdraw within 7 days of payment for a full refund of the concierge fee — provided the service has not been substantially performed (i.e. you have not yet arrived in Korea or begun treatment).

The 7-day window applies to bookings made on or after 31 July 2026. Bookings made before that date keep the 14-day window they were booked under.

After the cooling-off period

Once the cooling-off window has passed, refunds follow how close your first visit is:

7 or more days before your first visit100% refund
3-6 days before your first visit50% refund
Less than 3 days before your first visitNo refund
After arrival / treatment has begunNo refund (service performed)

Notes

  • Refunds are issued to your original payment method within the timeframe required by the payment provider.
  • If a doctor reschedules your visit, the refund tier is calculated from the earlier of the original and rescheduled dates, so a later date can never reduce a refund you were already entitled to.
  • Exceptional cases (documented hardship, clinic-side cancellation) are handled by our concierge team on a case-by-case basis - contact concoursecs@concourse.to.

Questions? Contact us at concoursecs@concourse.to.